We Didn't Fear the Reader: Embracing New Service Models With Staff and Patron Input

Abstract The book <em>Transforming Acquisitions and Collection Services: Perspectives on Collaboration Within and Across Libraries </em>explores new ways libraries can reach new standards in service, quality, and efficiency through cross-functional collaboration in acquisitions. Within libraries, the library acquisitions function can be combined with other units through close working relationships to support each group's work. This chapter, titled "We Didn't Fear the Reader: Embracing New Service Models with Staff and Patron Input," details the organizational change and shifts in collection development philosophy at the Lehigh Libraries that led to more patron-centered policies and programs.