Master of Science
Information and Systems Engineering
Taylor, Robert S.
Traditional methods of analyzing questions and answers as they occur in reference libraries are discussed and criticized. Methods are evaluated. A pragmatic scheme is suggested which classifies answers by their formats, dividing them into exact reproduction type, fill-in-the-blank type, short descriptive type, information-about type, and list-of-references types.
Hieber, Caroline E., "An analysis of questions and answers in libraries" (1966). Theses and Dissertations. 3410.