Master of Science
Storer, Robert H.
Health care is a fast growing industry in the United States. Appointment scheduling is one of the key processes in this industry. This thesis focused on on-line appointment system for clinics. The objective of this thesis is to maximize patients' preferences and the number of patients seen during normal business hours. This is a multi-objective problem to balance the trade-off between overtime and patients' preferences.To achieve the objective, a simulation model was built to compare four policies proposed. Based on simulation results, it was found that most of non-dominated solutions were close both minimum objective values, so policies proposed were helpful for the clinics to balance overtime and patients' preferences.
Dai, Xin, "Online Clinic Appointment Scheduling" (2013). Theses and Dissertations. 1467.