Date

2013

Document Type

Thesis

Degree

Master of Science

Department

Industrial Engineering

First Adviser

Storer, Robert H.

Abstract

Health care is a fast growing industry in the United States. Appointment scheduling is one of the key processes in this industry. This thesis focused on on-line appointment system for clinics. The objective of this thesis is to maximize patients' preferences and the number of patients seen during normal business hours. This is a multi-objective problem to balance the trade-off between overtime and patients' preferences.To achieve the objective, a simulation model was built to compare four policies proposed. Based on simulation results, it was found that most of non-dominated solutions were close both minimum objective values, so policies proposed were helpful for the clinics to balance overtime and patients' preferences.

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Engineering Commons

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